I help businesses build world-class conversational and agentic AI products that actually deliver value.
Everyone's rushing to launch chatbots, AI agents, and automation. And most of it's terrible.
Not because the technology is bad. Because no one's applying product thinking. No one's asking: does this actually solve a customer problem? Does it create real value? Can we measure it?
That's where I come in.
I don't just build AI products. I make sure they're worth building in the first place. Then I make sure they deliver. Then I make sure they keep delivering.
Vision, roadmaps, technology selection
I work with leadership teams to identify the right opportunities for conversational and agentic AI, then build out the full strategy to get there. From defining the vision and selecting the right technology, to building a roadmap your team can execute. You get a clear, actionable plan and the confidence you're investing in the right things.
Build, launch, scale
I embed with your engineering team or build it from scratch to turn strategy into live products. Using agile and lean principles, I take you from scoping use cases to shipping production-ready AI experiences that deliver measurable value and can then be scaled.
Fix what's broken, unlock what's stuck
Your chatbot or AI agent is underperforming. Your investment isn't paying off. I diagnose the problems, whether product, tech or team, and rebuild what's needed to turn it into something your customers actually want to use and that delivers the return on investment you expected.
When I joined Lebara, their chatbot was broken. NPS was 3. Resolution rates were tanking. 18 months later? 1.4 million interactions, NPS of 41, €500K in savings, and Employee of the Year.
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